Frequently Asked Questions
Everything you need to know about shopping at Rosalie Gourmet Market.
How do you ensure the freshness of perishable items during delivery?
All temperature-sensitive products, including cheeses and deli meats, are packed in insulated thermal liners with eco-friendly gel ice packs to ensure they arrive at your doorstep in peak condition.
Do you offer local pickup for online orders?
Yes, we offer a free 'Click & Collect' service. Simply select the pickup option at checkout, and your order will be ready for collection at our Rosalie storefront within 2-4 hours during business hours.
Can I customize a gift hamper with specific products?
Absolutely. While we offer curated hampers, you can create a bespoke gift by adding individual items to your cart and selecting our 'Gift Wrapping' service, or by contacting our team for a personalized arrangement.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if a product is damaged or does not meet our quality standards, please contact us within 24 hours for a resolution.
Do you cater to specific dietary requirements?
We pride ourselves on a diverse range of products, including gluten-free, vegan, and dairy-free options. You can use our website filters to browse by dietary need or ask our in-store staff for recommendations.
Where do you deliver and what are the costs?
We offer local delivery within a 15km radius of our market and nationwide shipping for non-perishable pantry items. Delivery fees are calculated at checkout based on your distance and the total weight of your order.