Returns & Refund Policy

At Rosalie Gourmet Market, we take pride in the quality of our artisanal products and fresh produce. If you are not entirely satisfied with your purchase due to damage or quality issues, we are here to help ensure a fair resolution.

1

Contact Us

Notify our team within 24 hours of receiving your order by emailing our support team with your order number and details of the issue.

2

Provide Evidence

Please attach clear photos of the product and packaging, especially for perishable items or goods damaged during transit, to help us assess the claim.

3

Assessment

Our quality control team will review your request and may ask for the item to be returned to our Paddington store for further inspection if necessary.

4

Resolution

Once approved, we will process a replacement, store credit, or a refund to your original payment method within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing